SECURE PAYMENT

Dandy Nomad takes the privacy and security of your payment and personal details very seriously. Our website uses high-level SSL encrypted technology which guarantees the privacy of your banking information.


Payments on our website are entirely secured thanks to the online payment system of our partner Realex Payment.
Your banking datas are sent to Realex Payment in a totally secured process. Thus, when inputing and transfering them via the Internet, there is no way we can read them. Furthermore, they do not appear in our reporting systems.

Your payment is 100% secure. 



DELIVERY

Wherever you live, Dandy Nomad delivers your travel accessories as soon as possible and in most countries around the world.  

 

We deliver any order above 40€ incl. tax for free to Metropolitan France. Under this amount, delivery fees for Metropolitan France are charged 6,50€ incl. tax.
From one country to another, the prices and the delivery times may change: See the delivery fees depending on the world areas you live in for more information about this point.  


Dandy Nomad commits to ship your orders within 2-3 working days following their validation.
This period is given as a reference only and is subject to the reception of the payment.
If the product wanted by the customer is out of stock, it is indicated on the product page with a mere indication of the date of availability of the product. The client is then free to terminate the ordering process or to go through with it. 

When the products are ready to be sent, the transport company GLS takes care of their delivery to the address indicated by the customer during the ordering process. 
As a mere indication, the delivery times go from 2 to 15 working days as far as the orders for metropolitan France and the French overseas territories concerned and may go until 1 month for the zones 1, 2 and 3*. 

After your purchase, you will receive a first email from GLS indicating that the order is being prepared. As soon as your order is leaving our warehouse, you will receive a second email indicating you the tracking number of your parcel, and the estimated date of delivery with a time frame as a mere indication.  
The deliveries are only made under signature: therefore if you think you will be out at the indicated time frame, you can indicate it and ask to reschedule the delivery at another time and date for free. 
After the delivery, you will receive a thrid email to confirm the reception of your order. 

Therefore, you can track your parcel at any time during the delivery by going on the website https://gls-group.eu/FR/en/suivi-colis 


Enter the tracking number of your parcel indicated in the second email you received and click on "search".


 

Zone OD1: Guadeloupe (St Barthélémy and St Martin), Martinique, Réunion, Guyana, Mayotte, St Pierre et Miquelon
Zone OD2: New Caledonia, French Polynesia, Iles Wallis and Futuna.  
Zone 1: Europe, Vatican City, Faroe Islands, Algeria, Tunisia, Morocco.
Zone 2: United States, Canada, Middle East Africa.
Zone 3: Asia, South America, Australia, Oceania, rest of the world.

 

- Delivery fees for the purchase of travel accessories

 

Metropolitan France 

      Free for any order over 40€ (incl. tax).
      6,50€ incl. tax under this amount 

 Zone OD1

      7€

 Zone OD2

     10€

 Zone 1 

     17€ 
 Zone 2      24€ 

 Zone 3  

     29€ 


Contact us for more information.

For the OD1 & OD2 zones and for the 1st, 2nd and 3rd zones:
The delivery fees are subject to changes depending on the number of travel accessories you buy (which impacts the parcel weight). 
Contact us for more information. 


EXCHANGES

Dandy Nomad does its best to meet your expectations.
However, it may happen that you have choosen the wrong size for your Bag on Bag suitcase cover or that you observe a manufacturing or assembly defect.

If that is the case, you have 14 days (starting from the day you receive your parcel) to send us back your travel accessory in its original condition and packaging at the following address:

DANDY NOMAD
Service Echanges et Retours
c/o LRC
27 rue Johannot
ZI du Puit Camille
42 000 Saint Etienne
France

 

a) You have chosen the wrong size for your suitcase cover: 

After an inspection by our Returns and Exchanges service, we will take care of sending you your new Bag on Bag suitcase cover, in the right size and whithin the best times. In this very case, the return fees (of the product) are to be payed by the customer. Nevertheless, the shipping fees of the new product in the right size will be payed by Dandy Nomad.

b) You have noticed a manufacturing defect on your travel accessory:

After the manufacturing defect is confirmed by our Exchanges and Returns service, we will send you a brand new travel accessory reaching your expectations. The return fees for the defective product as well as the the shipping fees for the new product will be refounded by Dandy Nomad.



RETURNS

Dandy Nomad gives you the “money-back” guarantee.

 

If you are not satisfied with your item, you have 14 days (starting from the date you receive it) to send it back to us in its original condition and packaging at the following address:

DANDY NOMAD
Service Echanges et Retours
c/o LRC
9, rue Thiollière
42 100 Saint Etienne
France

The postmark or the date the receipt was recorded, constitutes the starting point of this time period. The return or cancellation can apply to all or part of your order.

 

In the case of a change of mind, the customer will have to pay for the return fees.
 

A total or partial refund will be completed in a maximum of 30 business days following the receipt of the returned items by Dandy Nomad. The refund is completed by crediting the customer’s debited bank account in accordance with the information given at the time of purchase. The returned items that are defective, incomplete, dirty or with no packaging will not be taken back, exchanged, or repaid.

Beyond 14 days after delivery, items will not be taken back, or exchanged, or refunded.